Technical Requirements
- INTERNET CONNECTION WITH AT LEAST 4 MBS UPSTREAM & 8 MBS DOWNSTREAM
- A LAPTOP OR DESKTOP COMPUTER (MOBILE & TABLET NOT SUPPORTED)
- A WEBCAM AND MICROPHONE (USE OF HEADPHONES RECOMMENDED)
- CHROME, FIREFOX, OR MICROSOFT EDGE (SAFARI NOT SUPPORTED)
Troubleshooting
Windows OS
If you are using Windows OS, your browser must be the latest available version of Chrome, Firefox, or Edge, although we highly recommend Chrome for the most optimal experience. We recommend that you turn off all ad blocking software or other browser extensions. Close out of other tabs in the browser and close other resource heavy applications.
Mac OS
If you are using Mac OS, your browser must be the latest available version of Firefox or Chrome in Mojave, you must give permission to the browser to access the webcam. Instructions are here.
Microphone & Webcam
You must accept the webcam use as well as microphone use by the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt. Please refresh your browser after changing any settings. On Windows OS, you can not share the webcam with another application. This includes a Zoom application that may be running in the background even if not connected to a room.
Mobile Devices
We recommend that you attend Luna Park events on a laptop or desktop computer. Mobile devices, including phones and tablets, are not supported. You will not be able to join the experience from a mobile device.
VPN Or Firewall
Luna Park uses Agora to power its realtime communication services, enabling all users in an event to see and hear each other. If your company’s VPN & Firewall are set to block connections to live streaming services, they could prohibit you from accessing the full Luna Park experience. To troubleshoot:
- Disconnect from VPN and try again
- Try connecting on another network, perhaps through a phone hotspot or guest network
Watch Overview Video (1m)
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support@lunapark.com